The purpose for which we collect your personal information

Royal Canadian Immigration collects your personal information in order to provide, improve and promote the services listed above, including to satisfy our funding and reporting obligations.

What kinds of information do we collect?

Royal Canadian Immigration only holds personal information which is necessary to provide appropriate services or to satisfy our reporting obligations. This may include:

• name, address, email address, occupation, telephone and facsimile numbers;
• job description and income;
• credit card information where a credit card is used to pay for seminars, courses or course materials;
• information relevant to any application or submission you intend to make;
• the content of any forms you submit to us;
• any messages or details you submit to us through any means (including e-mail, facsimile, telephone, postage or in person);
• information relevant to any survey or questionnaire;
• information regarding your family history and circumstances;
• information about your dealings with us in the past.

In certain circumstances we are required to collect specific personal information from you in order to make an application or submission on your behalf. The information we are required to collect will be explained to you at the time that we provide you with assistance or advice. Other pieces of legislation may, from time to time, require us to collect additional personal information from you. This will be explained to you if and when such legislation applies. If you do not provide any of the personal information requested by us, it may affect our ability to properly provide the services listed above.

How do we collect the information

Royal Canadian Immigration will generally collect personal information by forms filled in by you, face to face meetings, telephone, interviews, subscription forms, job applications, general enquiries and from third parties.

Personal information received from third parties is dealt with under a separate procedure. For a copy of that procedure, please contact Royal Canadian Immigration’s Consultant.

Royal Canadian Immigration may also collect personal information by analysing traffic on the Royal Canadian Immigration website (www.royalcanadianimmigration.com), which may involve the use of cookies. Information collected in that way is anonymous.

Use and disclosure of personal information

Royal Canadian Immigration will use and disclose your personal information for the purposes for which it is collected or for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances authorised by the Privacy Act or required or authorised by law. More specifically, your personal information is used:

• to provide, manage and improve the services listed above
• to communicate with you in relation to your request for information/ services
• as otherwise authorised by you.

In delivering the services you require, Royal Canadian Immigration may be required to disclose your personal information to service providers, agents, contractors, government bodies or other entities. Royal Canadian Immigration shall take all reasonable steps to ensure that those entities protect your privacy.

Sending information overseas

Royal Canadian Immigration will not send your personal information to recipients outside of Canada without:

• obtaining your consent (in some cases this consent will be implied); or
• otherwise complying with the Privacy Act.

and will only be in circumstances where it is necessary in order for us to provide appropriate services to you.

Sensitive information

Some personal information which we collect is ‘sensitive information’. Sensitive information includes: personal information relating to a person’s racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences and criminal record; and health information about an individual.

Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or where certain other limited circumstances apply (eg, where required by law).

Information security

Royal Canadian Immigration takes reasonable steps to protect all information which we hold from misuse, loss, unauthorised access, modification or disclosure.

We take reasonable steps to ensure that your information is held securely in electronic or physical form, and that it is stored in access controlled premises and electronic locations requiring password access. All persons who can access your personal information through Royal Canadian Immigration are required to sign a confidentiality/ privacy undertaking.

Access and correction

You can request access to the personal information we hold about you. We may charge you a fee in order to access that information. Where permitted by law Royal Canadian Immigration may decline to grant you access to your personal information.

Contact details

If you have any concerns or questions in relation to this policy, or if you would like further information, please contact Royal Canadian Immigration’s Consultant on 905-790-5662.